Radiant Media’s call center has more clinical trial experience than any other call center in the country, having successfully conducted screenings for thousands of studies across hundreds of indications. Our call center has been an integral part of our own investigative site operations since 1992 and continually supports over forty investigative sites. The call center exclusively conducts clinical trial screenings and the staff has screened over 500,000 study participants. Given our broad experience in the clinical trials industry, Radiant has intimate knowledge of how to make a call center work well with an investigative site.

Expert Participant Screeners

The call center manager has over six years of experience in overseeing call center operations. Radiant screeners average two years of experience. Each screener participates in our call center education program and has training in topics including medical terminology, medical conditions, treatments and drugs, customer service skills, managing difficult callers, interview techniques, and drug development and clinical coordination education.

Process

Each caller completes a phone interview using a comprehensive screening tool tailored to the inclusion/ exclusion criteria of the study protocol. Following the phone screening process, the potential participant is transferred to the closest site to schedule a screening visit or is scheduled into a site’s clinical calendar.

Periodic Reporting

The client is provided with periodic reports of media efficacy and participant response statistics for all participating sites.